Service Delivery Policy

1. Digital services

Lawtrain provides digital and service-based offerings. No physical goods are shipped. Delivery may include account activation, consultation confirmation, lawyer details, meeting links, entitlement activation, FLG workspace access, support references, reports, emails, calendar events, or other communications.

2. Consultations

Delivery depends on valid user information, professional availability, slot confirmation, payment or covered-entitlement verification, and the selected mode. Online or video details may be delivered through the platform, email, calendar invitation, phone, or another approved channel.

3. Lawtrain Basic

Basic becomes usable only after the relevant payment or provider transaction is verified and the backend entitlement is active. Benefit availability is determined by the current entitlement record, expiry, usage, and eligibility rules.

4. Family Legal Guardian

Before payment, the FLG journey includes the required introduction process and professional agreement/attachment conditions. Payment may then be enabled on the website. Creating an order does not activate FLG. Workspace access begins only after verified payment and backend activation. The mobile app may show only an information screen until active entitlement exists.

5. Cyber and security support

A cyber or security submission may generate a reference, acknowledgement, quick assessment, report, or follow-up. Delivery of a reference or report does not guarantee recovery, prevention, remediation, police action, or absence of vulnerabilities.

6. Corporate services

Corporate or business services are delivered according to the proposal, plan, statement of work, or agreement accepted for that engagement.

7. Delays and failures

Delivery may be delayed by incomplete information, professional availability, payment verification, app-store or gateway outages, bank or communication failures, platform maintenance, cloud-service restrictions, security review, or events beyond reasonable control.

8. Support

If a verified service is not accessible, contact notifications@lawtrain.in or +91 73488 33279 with the relevant reference. Do not share passwords, OTPs, UPI PINs, or full card details.