Frequently Asked Questions

What is Lawtrain?

Lawtrain is a technology-enabled platform that helps users discover lawyers, book consultations, access structured benefits, and submit legal or cyber-support requests.

Is Lawtrain a law firm?

No. Lawtrain is operated by LawTrine Technologies Pvt. Ltd. as a technology and coordination platform. Legal advice and professional services are provided independently by the relevant lawyer or professional.

What does Lawtrain Basic include?

The currently approved Basic proposition includes one eligible covered in-house consultation and a 10% discount on eligible normal consultations for 365 days, subject to the entitlement, availability, and terms shown by the platform. Document review is not included.

How is Lawtrain Basic purchased?

The purchase channel depends on the platform and what is enabled. Android may use Google Play Billing when available; the website may use an authorized web payment provider. The method, price, and renewal terms shown at purchase apply.

What is Family Legal Guardian?

FLG is a structured legal-support arrangement for eligible users and family members, with an assigned/attached lawyer, workspace, support coordination, and plan-specific benefits.

Why can I not pay for FLG immediately in the mobile app?

FLG requires an introduction process first. Payment may be enabled on the Lawtrain website only after the required professional agreement, lawyer attachment, and eligibility conditions are satisfied.

When does my FLG workspace become active?

Only after successful payment verification and backend entitlement activation. An order or attempted payment alone does not activate the workspace.

Can family-member matters be private?

Yes. A member or dependent matter may be restricted and may not automatically be visible to the account owner unless shared, authorized, required for administration or safety, or required by law.

Can I change my FLG lawyer?

Eligible changes are subject to the active plan's maturity period, cooldown, maximum-switch limits, availability, and platform approval. A request does not guarantee immediate change.

Can I cancel or get a refund for Lawtrain Basic?

Basic is generally non-refundable after successful activation, except for duplicate payment, verified failed activation, provider rules, or cases required by law.

When can a consultation refund be considered?

A refund may be considered when Lawtrain cannot arrange the consultation after reasonable coordination and permitted rescheduling attempts. Where approved, the current policy ordinarily limits the refundable component to the lawyer's base fee, subject to applicable law and checkout disclosure.

How are FLG refunds handled?

They are manually reviewed according to the payment interval, activation, usage, elapsed time, professional allocation, and plan rules. No refund is promised for a 3-month interval under the current business policy.

Does Lawtrain guarantee legal or cyber outcomes?

No. Legal and cyber outcomes depend on facts, evidence, professional assessment, courts, police, banks, government bodies, and other third parties.

What information should I never share with support?

Never share passwords, OTPs, UPI PINs, full card details, CVVs, banking passwords, or private keys.

How can I request account deletion?

Use the authenticated deletion option where available or email notifications@lawtrain.in. Identity and retention obligations may need to be reviewed before completion.

How can I contact Lawtrain?

Email notifications@lawtrain.in or call +91 73488 33279.